Contact JOHNYWEBER before returning any items.
You can return the product within 15 days of delivery.
Your refund willl be processed within 4 days after we receive your return goods.
The product must be in new condition and unused.
To avoid any Customs charges please clearly mark the package ‘RETURNED GOODS’.
Want to switch to another size of the same product? You can do that, just contact us.
Want to switch to another product? You can do that, just contact us.
If a package is unclaimed you might have to pay a handling fee.
Buyer pays shipping costs for returns and exchanges
Although we offer free worldwide shipping for all orders, the buyer is responsible for paying the additional costs such as duties, taxes, and customs clearance fees. These charges can vary widely and are often based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country. Any customs duty for importation shall be payable by the consignee. Return requests due to custom taxes and duty payments will not be accepted so the client is therefore advised to contact the customs authorities in the country concerned beforehand to verify the costs and any restrictions on imports.
